Emotionally Intelligent leadership is an important determinant of success in business: higher productivity, better customer satisfaction, retention of employees, lower rates of accidents, absenteeism and grievances and improved team functioning.

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Diversity - Cultural Sensitivity Training

This interactive, participatory session will demonstrate why workplaces emphasizing the importance of managing diversity, valuing employee/client/customer differences, and sensitively responding to both employee and client needs are characterized by:

  • high levels of staff morale;
  • a working environment free of discrimination and harassment;
  • low employee turnover;
  • satisfied clients/customers.

Participants Will Learn:

Diversity is readily apparent in Canada's workforce and throughout the general population. It includes a wide range of characteristics such as, but not limited to differences regarding: race, language, culture, gender, sexual orientation, age, differing physical ability, ethnicity, religion, marital status, parental status, appearance, class, socioeconomic status, educational background, union membership, management status and job experience.

Diversity involves all of the things that make us different from one another.

Exact training content is custom designed to meet client needs.


Workshop content can provide information and activities about:

  1. Understanding diversity
  2. Immigration, changing demographics and today's workforce
  3. Diversity business case
  4. Creating a healthy workplace by: valuing diversity, respecting differences, developing cross-cultural communication skills and cultural sensitivity
  5. Impact of visible and invisible differences on work and communication styles
  6. Understanding culture
  7. Culture and communication
  8. Impact of stereotypes, prejudice, biases, discrimination, harassment, racism
  9. Resolving diversity related conflict
  10. Developing a personal Diversity Action Plan

Who Should Attend: